You build, but you do not want to administer Linux
Your team knows the website and the application. The system, the services and server security are a different craft.
Technical infrastructure for agencies and developers
Server and Infrastructure Support for Web Agencies and Developers
You build your clients’ websites and applications, but you would rather not manage Linux, server services, DNS, email, migrations or incidents? Axanti can take on that technical layer while your team stays focused on its projects.
We can work on your current servers or on infrastructure provided by Axanti.
Why agencies call us
When infrastructure starts slowing your projects down
These are the situations that come up most often in the requests we get from agencies and developers.
Your client already has a VPS or dedicated server
The infrastructure exists, it works more or less well, and nobody on the team wants to become responsible for it.
A migration has to happen without tying up your developers
Moving an environment takes time and skills that are not the ones your current projects need.
A server outage is blocking a client project
The site is down, the cause is not in the code, and the day you had planned goes somewhere else.
DNS, SSL or email to handle without in-house expertise
Occasional but sensitive topics, where a mistake is immediately visible to the client.
Your agency is juggling too many different servers
Every client has their own host, panel and versions. The whole thing becomes hard to follow with an agency’s resources.
Sharing the work
The server layer while you keep the project layer
Each block can be requested on its own, for one specific client, or covered over time according to the agreed arrangement.
Linux administration
- ✓Services and configuration
- ✓Updates
- ✓Security
- ✓Performance
- ✓Server maintenance
DirectAdmin and cPanel
- ✓Panel configuration
- ✓PHP versions and CustomBuild
- ✓Web stack
- ✓DNS and SSL certificates
Migrations
- ✓New servers
- ✓Hosting provider changes
- ✓Websites and databases
- ✓DNS switchover
Diagnostics and troubleshooting
- ✓Server errors
- ✓PHP-FPM
- ✓Apache and Nginx
- ✓MariaDB
- ✓Disk and resources
- ✓Incidents
DNS, SSL and email
- ✓Configuration
- ✓Diagnostics
- ✓Record migration
- ✓Server-side problems
New infrastructure
- ✓Managed VPS
- ✓Managed dedicated servers
- ✓Setup and hardening
Collaboration
Your client stays your client
Our role is to complement your team on server and infrastructure matters, not to replace your relationship with the client.
In practice, the work happens behind your team: you decide what is handed to us, what stays with you, and how the result is presented to your client.
- ✓Axanti works as the infrastructure specialist
- ✓You keep the project, the development and the client relationship
- ✓The work can be coordinated with your team
- ✓The server can stay with its current provider
- ✓No migration to Axanti is required
Two arrangements
Need help on one file, or a recurring partner?
One-time work
For one specific file, with no ongoing commitment:
- ✓Migration
- ✓Server incident
- ✓Going live
- ✓DirectAdmin problem
- ✓Configuration
- ✓Taking over an existing server
Ongoing support
When the requests keep coming and your clients’ infrastructure keeps growing:
- ✓Regular administration
- ✓Several client servers
- ✓Maintenance and updates
- ✓Recurring technical requests
- ✓Infrastructure that keeps growing
Scope, frequency and responsibilities are defined with you: there is no standard agency package.
Existing hosting
We also work on servers hosted elsewhere
Your clients do not have to change hosting providers for you to delegate the server side to us.
It all depends on the access available and on how workable the environment is: that is the first thing we look at, before proposing anything.
Possible environments
- ✓A VPS with another provider
- ✓A dedicated server with another provider
- ✓An environment already in place and in production
- ✓New infrastructure chosen by you or your client
Developers
You want to build, not become a system administrator
Axanti can manage the environment that runs your code: you keep your application, its logic and your technical choices.
Axanti also does web development, which helps when it comes to deciding whether a problem sits in the server or in the application.
What we take on the environment side
- ✓PHP deployment
- ✓PHP versions
- ✓PHP-FPM and pools
- ✓Extensions
- ✓MariaDB and MySQL
- ✓Permissions
- ✓Cron jobs
- ✓Reverse proxy
- ✓SSL certificates
- ✓DNS
- ✓Production environment
WordPress & WooCommerce
WordPress and WooCommerce agencies
The website is your territory. When the problem sits lower down — server performance, PHP, database, certificates, DNS, a migration or an incident — Axanti can take over that layer.
Access
A collaboration that involves sensitive access
Working on one of your clients’ servers means access. How it is shared is agreed at the start of the collaboration, not through a public form.
Never send a password or a private key through the quote form or in a first email. Describe the context: we will then agree on the appropriate channel and on the level of access actually required.
Our principles
- ✓Access is shared through an appropriate channel, never through a public form
- ✓No password or private key in a first-contact message
- ✓Access stays limited to what the work actually requires
- ✓Coordination goes through your team when the client is yours
Method
How we work with your team
A collaboration between technical teams works when everyone knows what is theirs. These five steps mostly exist to avoid misunderstandings.
01
Understand the project or the incident
What is in place, what is going wrong and what your team expects from the work.
02
Identify who owns what
What belongs to the infrastructure and what belongs to the application or the project, so nothing sits in a grey area.
03
Agree on the scope
The work being targeted, the access required, and what will and will not be done within that scope.
04
Do the infrastructure work
The work is carried out on the server side, keeping your team informed of what is being changed.
05
Validate with your team
Checking the result with you before closing the job, and flagging whatever still needs watching.
FAQ
Frequently asked questions from agencies and developers
What teams ask us before handing over a first project.
Do you work with web agencies and developers?
Yes. Axanti works as the infrastructure resource behind an agency or a developer: Linux administration, servers, DNS, email, migrations and incidents, while your team keeps its project, its code and its client relationship.
Does my client have to migrate their server to Axanti?
No. We can work on a VPS or dedicated server hosted with another provider when the access and the environment allow it. A migration is only suggested when it genuinely makes sense for the project.
Can you work on the server side only?
Yes, and that is the most common arrangement. The work covers the system, the web services, the databases, DNS or email; the application code and the commercial relationship stay on your side.
Can you manage several servers for an agency?
Yes, depending on the environments and the agreed level of support. The scope and the frequency are set with you before anything starts: there is no standard agency package.
Can you handle a migration for one of our clients?
Yes. The migration can be planned and carried out in coordination with your team, particularly for the switchover and the DNS. We do not promise a migration without interruption: the method depends on the environment being moved.
Can you work on DirectAdmin or cPanel?
Yes. DirectAdmin, cPanel or a server with no control panel: configuration, PHP versions, web stack, databases, DNS, certificates and email, depending on the environment and the access available.
Can you help during a server incident?
Yes, on a one-time basis or as part of ongoing support. We review the state of the server and its services before fixing anything. No intervention delay and no particular availability are guaranteed: how we proceed is agreed case by case.
Do we have to send you passwords in the form?
No. Never send a password, a private key or an access token through a form. Describe the context: access will be arranged appropriately and limited to what the work actually requires.
Does your agency need backup on the server side?
Tell us about your environment, the kind of projects you handle and the responsibilities you would like to delegate. We can then work out the best way to collaborate.